OzzyBet Terms and Conditions

Welcome to OzzyBet Casino. These Terms and Conditions govern your use of our website, ozzybet.com, and all services we provide. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. OzzyBet Casino is owned and operated by Novatrix SRL, registered in Costa Rica under company number 3-102-893958, and licensed by the Tobique Gaming Commission under e-gaming licence No. 0000002. If you do not agree with any part of these terms, you must not use our services.

Eligibility and Account Registration

We provide our services primarily to players located in Australia and New Zealand. Before you can play at OzzyBet, we require you to create a single personal account using accurate and truthful information. You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. We do not accept third-party deposits, and any account found to be used by more than one person will be suspended pending investigation.

We restrict access to players from a number of jurisdictions, including Afghanistan, Belgium, Brazil, Bulgaria, Canada (Ontario and New Brunswick), China, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and several others listed in our restricted territories policy. Players attempting to access our platform using a VPN to bypass these geographic restrictions are in breach of our terms, and we reserve the right to confiscate any related winnings.

Verification and KYC

We may require you to complete identity verification (KYC) at any stage, including before your first withdrawal. This typically involves submitting a government-issued photo ID, proof of address, and proof of your payment method, all in Latin or Cyrillic script. We may also request video verification or a phone call. If we are unable to reach you within two weeks, we reserve the right to lock your account and cancel any pending withdrawal. Players using Bitcoin must complete identity verification before depositing or placing any bets.

Deposits and Withdrawals

Our minimum deposit is EUR 10 or the equivalent in your chosen currency, with PayID deposits starting from AUD 20 and bank transfers from AUD 50. We accept Visa, Mastercard, Maestro, Apple Pay, PayID, MiFinity, Neosurf, Skrill, Neteller, ecoPayz, Payeer, Paysafe, bank transfer, and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, XRP, TRX, Solana, USDT, and USDC via CoinsPaid. There is no upper limit on crypto deposits.

Our minimum withdrawal amount is EUR 20 or the equivalent in USD, AUD, or NZD. We process withdrawal requests within 72 hours of approval, although our average review time is around 12 minutes. Card withdrawals are returned to the originating card up to the net deposited amount, with any excess paid via an alternative method we approve. We do not process bank transfer payouts in USD.

Our withdrawal limits are set at 3,000 per day, 7,500 per week, and 15,000 per month in USD, EUR, AUD, or NZD, though higher VIP statuses may qualify for exceptions. Winnings from real money play are capped at EUR 250,000, though progressive jackpot wins are paid in full and do not count toward this cap. We may charge an intermediary bank fee of up to EUR 16 on bank transfers, and a dormant account fee of EUR 20 per month applies after 12 months of inactivity.

Bonuses and Promotions

At OzzyBet, we offer a welcome package spread across your first five deposits, worth up to A$30,000 plus 500 free spins. Each deposit gives you a choice between three bonus options, and once you select one, the others become unavailable for that deposit. Minimum deposits for these offers range from A$30 to A$400 depending on the chosen package. All our bonuses carry a 35x wagering requirement, remain valid for 14 days, and any attached free spins must be used within 72 hours of activation. The maximum win from a welcome bonus and its free spins is capped at three times the bonus amount, and the maximum bet permitted while a bonus is active is A$85 or NZ$90.

We are unable to offer bonuses, promotions, VIP program benefits, or loyalty point exchanges to players from Sweden, and bonuses are further restricted in approximately 200 additional territories outlined in our Bonus Terms and Conditions; Australia is not among these restricted regions. Please note that NetEnt titles are unavailable in several countries including Belgium, the United Kingdom, and the United States, while Play'n GO and Pragmatic Play are not offered to players in Sweden.

Ongoing Promotions

• We run the Weekly Spin Loot promotion, offering free spins packages from Loyalty Level 1 upward using code LOOTSPIN
• Our Monthly Cash Chest reload bonus becomes available from Loyalty Level 7, using code MCHEST
• We credit Loyalty Cashback every Monday from Level 4 onward, ranging from 3% to 15% of net losses
• We allow eligible players to transfer their VIP status from another casino
• Our no-deposit bonuses require e-mail verification, completed KYC, and one wagered deposit before activation

Table games, live dealer games, instant games, crash games, casual games, lottery games, and scratch cards do not contribute toward wagering requirements, and slot contribution rates vary by provider. We remind our players that jackpot games cannot be played using bonus funds.

Game Fairness and Providers

Our OzzyBet platform features over 16,188 games from more than 190 providers, including Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming, BGaming, and many others, with roughly 70 new titles added each week. We offer pokies, Megaways, live dealer games, blackjack, roulette, baccarat, crash games, and progressive jackpot pokies. Amatic titles are restricted in Australia, Austria, Estonia, Greece, and the United States. We work only with licensed and audited studios to ensure fair outcomes across our game library.

Responsible Gambling and Account Suspension

We are committed to promoting responsible play and provide tools to help you manage your gaming activity, including deposit limits and self-exclusion options. We reserve the right to suspend or close any account found to be in breach of these terms, engaging in fraudulent activity, or using bonus abuse strategies. We may also void winnings obtained through prohibited methods, including the use of VPNs to circumvent our geographic restrictions.

Customer Support and Disputes

Our support team is available 24/7 through live chat, e-mail, Telegram, and WhatsApp, and we can be reached directly at [email protected]. Should a dispute arise that we cannot resolve directly, you may escalate the matter to EGIS at [email protected] for independent review.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We encourage you to review this page periodically, as continued use of our platform after changes are published constitutes your acceptance of the revised terms. If you have questions about any part of these Terms and Conditions, please contact our support team before continuing to use OzzyBet Casino.